Call Center Representative / Appointment Coordinator

Call Center Representative

Large Chrysler Dealership is expanding and is currently seeking?Call Center Representatives?for their growing sales department. This is an opportunity to earn large bonuses in a fun? environment. ?

Job Responsibilities:

  • Communicates effectively with call center and internet customers and prospects according to their preferred method of communication, whether by phone, by email, or in person.

  • Sets a minimum of appointments per month based on objectives established by the manager.

  • Directs customers to product information resources, including those available on the Internet.

  • Checks email frequently and respond to inquiries immediately.

  • Works with Sales staff to assist with follow-up activities with current and past customers.

  • Keeps abreast of new products, features, accessories, etc., and their benefits to customers.

  • Attends product and sales training as requested by sales manager.

  • Maintains a professional appearance.

  • Previous call center and/or customer service experience is a plus

  • Requires strong oral and written communication skills in order to work most effectively with customers

  • Must? be internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads and to insure that data is up-to-date

  • Excellent follow through and follow up skills

  • Must be able to understand the psychology of customers to work with them accordingly

APPLY NOW?to become part of the team!

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