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Data Analyst

I. Purpose of Position
TheData Analyst is responsible for buildingand utilizing data monitoring tools for internal and external customers. Youwill learn GTT's data architecture; map data sources; and build tools based onthe requirements you gather. You will increase visibility to the health of GTT'ssystems deployed at customer sites.
II. KeyResponsibilities
Collaborate with internal and external customers to determine data and reporting needs for managed services.
Working with the development team, identify data sources and understand system architecture in order to design reporting to meet customer needs
Build, utilize and improve scorecards and dashboards within Tableau or other business intelligence tools using a variety of data sources: SQL database, Excel, Mongo database, AWS S3 (using Athena) and others.
Support the system deployment team by analyzing data to ensure functionality and scalability
Monitor Customer systems to proactively report and log maintenance issues
Develop and standard work for monitoring systems and reporting of key metrics
III. Relationships
This position willreport directly to the Client Services Director of GTT.
Internal Relationships
Youwill be part of the client services organization and will work closely with allmembers of the team including customer service, technical support and projectmanagement.
Coordinatewith sales and marketing in gathering requirements, interpreting customer needsand new product management.
Youwill work closely with product development learning the system's architectureand data sources. Participate in product development design meetings as well asbacklog grooming and demonstrations.
Youwill bring trends or outstanding software, firmware, and/or hardware issues to theproduct development team to resolve problems or identify new development opportunities.
External Relationships
Underthe guidance of the project managers or technical support team, work withexternal customers as required.
V. Background and Skill
4-year degree preferably in data, computing or technical in nature
Experienced creating reports in Tableau and/or other reporting tools
Continuous improvement mindset
Proven problem-solving skills
Abilityto learn new systems quickly
Adaptabilityand flexibility changes in workload
Positiveteamwork and interpersonal skills to work with a variety of people in alllevels of the organization
Abilityto analyze data and see trends/patterns
Translatebusiness requirements into logical data models per today's modeling standardsand industry best practices.
Practicalexperience and knowledge of Service Oriented Architecture, Microservices, andAPI Gateways
VI. Leadership Behaviors
Setshigh expectations for results; sets a personal example for accountability anddrives results.
Quicklyprioritizes the critical few and assigns work appropriately.
Usesrigorous problem solving and root cause analysis to solve difficult or complexproblems.
Utilizessound judgment in decision making; has the ability to change course of actionwhen needed.
BringsFBS alive by supporting continuous improvement in all areas of the business.
Showssound judgment regarding which ideas and suggestions will work and furthersupports through process and action.
Consistentlymakes decisions based on sound judgment, core ethics, values and the FortiveStandards of Conduct regardless of circumstances and pressures.
Listensto peers and the team attentively; asks questions to get to the essence offeedback and acts to improve.
VII. Personality Trait Profile
Positivelycopes with change; applies knowledge and skills effectively in newenvironments.
Demonstratesa sense of urgency.
Dedicatedto exceeding customer expectations.
Displaysdiscipline and logic; utilizes Problem Solving Process (PSP) tools to solveproblems.
Uncoversand clearly articulates the problem that needs to be solved.
Communicatesand collaborates openly and clearly with coworkers and supervisor. Invitesfeedback to improve.
Demonstratespersonal integrity and is trusted by others.


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